Reservation policies
No fine print: total transparency for your trip
Reservations
- To secure your spot on a tour or vehicle rental, full payment is required at the time of booking.
- Once your payment is confirmed, you will receive a confirmation email with all the details of your reservation and your reference number.
Payment Methods
- We accept online payments via credit card, debit card, or authorized secure payment platforms.
- Reservations are not held without full payment of the experience or rental.
Date or Tour Changes
- You may request a date or tour change with at least 48 hours' notice before the start of your experience.
- Changes are subject to availability on the requested new dates.
- If there is a price difference between the original tour and the new one, you must cover the additional amount before confirming the rescheduling.
- Only one change is allowed per reservation.
Cancellation Policy
We understand that plans can change. Here are our cancellation terms:
- More than 72 hours before the tour: 80% refund of the amount paid.
- Between 48 and 72 hours before the tour: 50% refund of the amount paid.
- Less than 48 hours or no-show: No refund.
Cancellations due to force majeure
In case of cancellation due to conditions beyond our control (extreme weather, port closure, government restrictions, etc.), you may choose between:
- Reschedule your tour at no additional cost, or
- Request a 100% refund of the amount paid.
Punctuality
- Please arrive at the meeting point at least 15 minutes before the scheduled start time.
- Late arrival or no-show does not entitle you to a refund or rescheduling.
- Our tours depart on time to ensure the best experience for all participants.
